13 Feb 2019

Dubai Asset Management Reinforces Commitment to Quality with ISO 9001:2015 Certification

Achievement testifies to company’s commitment to service excellence, customer-centricity

Dubai Asset Management, the owner and manager of one of the city’s largest portfolios of rental residential communities, has received the ISO 9001:2015 certification, the world’s most accepted standard for quality management systems (QMS). The achievement reinforces the company’s commitment to delivering long-term value to its tenants across the entire customer journey.

Dubai Asset Management underwent extensive evaluation procedures prior to the certification, involving an in-depth analysis of overall business processes and an assessment of its commitment to continuous improvement. Through annual reviews and approvals of the company’s management systems, the globally recognised standard offers assurance of the quality of services delivered to customers.

Speaking on the occasion, Arif Mubarak, CEO of Dubai Asset Management, said: “Dubai Asset Management is proud to receive the ISO certification that is considered a hallmark of excellence. Recognition from this prestigious global organisation demonstrates our commitment to outstanding customer service and renews our keenness to effectively implement world-class business processes that support our efforts to enrich the living experiences of residents throughout our communities. We are dedicated to continuing our journey of excellence, driven by the culture of continuous improvement that we have created.”

The ISO 9001:2015 certification aligns with the company’s steadfast focus on guaranteeing the satisfaction of its customers through identifying, analysing and addressing their needs. It also ensures seamless processes and customer interaction through streamlining documentation, facilitating integration and strengthening compliance, leading to the standardisation of service delivery across the organisation.

The accreditation testifies to Dubai Asset Management’s commitment to creating a work environment that fosters knowledge sharing and personal development. The company has implemented a series of initiatives to build competencies, promote quality and excellence, and encourage engagement.

Dubai Asset Management owns and manages a diverse portfolio of rental residential communities, ranging from staff accommodation to upscale villa neighbourhoods. Its self-contained developments include Shorooq, Ghoroob, Al Khail Gate, Layan, Nuzul, Al Quoz Accommodation, Rahaba Residences, and homes for rent in Remraam and Dubai Wharf.