• What are the standard payment terms?
    • The standard payment terms for the rental amount shall be 1 to 6 equal instalments spread over the tenure of the Tenancy Agreement.
    • The first instalment can be of higher value than the remaining.
  • What cheques must be submitted to issue the Tenancy Agreement?

    Rent cheques, Security Deposit (refundable – equivalent to 5% of the annual rent amount), Ejari fee (administration and processing fee) and Housing fee (units that do not have DEWA-sub meter). If payment made by mode of Direct debit/RC, security cheque for rental amount must be provided by the tenant.

  • How do I schedule/reschedule the date of my viewing visit?

    Please contact our Call Centre on 800 9933.Visit Community center and meet with leasing staff.

  • How much is the security deposit?

    The security deposit is equivalent to 5% of the annual rent.

  • How much is the Ejari registration fee?

    Ejari registration fee is AED 214.50 including VAT.

  • Is rental commission different for Dubai Asset Management and Brokers?

    Commission is 5% of the annual rent is applied. However, for some projects the commission has been waived as part of a promotion. Nevertheless other Brokers commissions will still be applicable .

  • What time can I do a viewing on a unit?

    Our community site offices are open from Monday to Friday between 8am-6pm. We advise you to come no later than 5 pm if you wish to view a unit.

  • Do I require a valid residency visa to rent a unit?

    RERA requirements make it mandatory to possess a valid Emirates ID in order to receive an Ejari Certificate.

    To rent a unit without a valid residency visa you must submit a copy of the Emirates ID application must be provided, a letter confirming that you are employed, and send a copy of your work permit directly to us for consideration.

  • Can I rent more than one unit at the same time?

    Individual residents can rent only 1 unit at a time. All exceptions to this rule must be subject to review and approval from the management. Corporates with a valid UAE Business License Government Decree may lease multiple units. A single Tenancy Agreement is issued, provided the units are in the same building or block of units.

  • Can I authorize someone to sign the contract on my behalf ?

    With attested and valid power of attorney clearly stating the authorization to sign residential leases we can accept someone to sign the contract on your behalf.

  • Can a third party make a payment on my behalf?

    Yes. Kindly prepare a third party NOC signed by you and the third party providing the cheque. The third party can then submit the NOC to us, along with a valid Residency visa, Passport copy and Emirates ID . Third party payments are subject to review and approval.

  • Can I align rental payments with my salary?

    Yes. A request needs to be made during the preparation of the tenancy contract, this request will be subject to approval. Please note that once installment dates are set, we are unable to amend those dates until the time comes to renew your contract.

  • Can I make cash payments?

    Yes. Please visit a cashier at the onsite community teller. Cash payment is accepted if rent is settled in full, as the first rental installment with the remainder of installments by post dated cheque. If you would like to exchange a post dated cheque for cash payment, then AED 100 plus VAT will be charged per cheque. Please note that no cash payment above 55,000 AED will be accepted.

  • Can I pay by credit card or cheque?

    Yes, we accept both forms of payment.

  • Do I pay a fee to book a unit?

    No. There is no fee for booking a unit, and the booked unit is held for a maximum of 24 hours. Only our affiliated external agents and Dubai Asset Management agents can book units to secure the property while the contract is issued.

  • What if a cheque bounces?

    Please collect the bounced cheque(s) from a cashier at your community Leasing Office, and pay the dues. A bounced cheque attracts a penalty of AED 1000 VAT may Apply

    A late payment fee is also charged for each day of delay starting from the actual due date on the cheque,calculated on a pro rata daily basis for each day under the contract that is not paid.

  • Can I defer a rent payment?

    Deferring a payment is subject to the approval of Dubai Asset Management. Please submit your request no less than 14 working days before the payment is due. If your request is approved, an amount of AED 250 + VAT per payment shall be applicable. Payment deferral fees shall not be applicable if the tenant is requesting for deferral during the time of renewal of the contract. Send us an email attaching supporting documents and a valid reason for deferring your payment .

  • What is the cheque replacement fee?

    Request to replace post-dated cheques is considered only if made no less than 14 working days prior to the payment due date.

    A fee of AED 250 AED plus VAT each is applicable for replacing post-dated cheques.

  • Does a bounced cheque from me invite legal action?

    When a cheque bounces, our legal team is notified and will investigate. They then commence further action if payment and associated fees are not settled within the communicated time frame.

  • What is the Move-In process?

    As soon as lease is signed download the DubaiAMLife APP to commence the move in process.

    Upload the necessary utilities registration and schedule your move in appointment. You will be contacted to confirm the appointment with our Property Management Executive. At your appointment please visit the Dubai Holding Asset Management Office and meetthe Property Management Team to start the orientation of welcoming you to the community. The representative explains rules and regulations, and hands over keys, access cards,and issues a move-in permit.

    Required documentation:

    • Copy of DEWA, Empower connection documentation and gas connection, if applicable.
    • A valid UAE ID of the person whose name is under the Tenancy Agreement.

    If the Tenancy Agreement is under company/corporate account, please provide us with a signed authorisation letter on a company letterhead containing the stamp and ID of the representative authorised for handover.

  • I haven't completed my utility registration; can I still move into my unit?

    Utility registration is a mandatory requirement and must be completed before you move into your unit. This process is not applicable for the Staff Accommodation Projects.

  • Does someone ensure my unit is in good condition before I move-in?

    Yes, your unit will be in good condition for your move-in appointment. All units are reinstated as per Dubai Holding Asset Management standards and will be handed over to you in ‘as-is’ condition.

    If you face issues with your unit after moving in, please contact call us at 800 9933 or raise a service request through the DubaiAMLife APP.

  • I am unable to attend the move-in appointment. Can I send someone on my behalf?

    If you are unable to attend this appointment, please appoint an authorised person to attend on your behalf. Make sure you provide us with Power of Attorney / authorisation or email/letter sent from the registered email, as per the contract. Send this to the Property Management Office stating the name of the third party receiving /handing over the unit along with an Original ID.

  • What if I am unhappy with the condition of my unit the day I move in?

    In the unlikely event that you are not willing to accept your unit in the condition it is in, the Property Management Executive will address your concerns and investigate further.

  • What is the process to renew my lease?
    • 90 days prior to the expiration of your Tenancy Contract you will receive a renewal notice on your registered email along with the instructions on how to renew.
    • You may commence the renewal process through the DubaiAMLife APP. Our courier service provider delivers a Renewal Pack containing: Renewal Notice, New Tenancy Agreement, Invoice with payment particulars, Remote Renewal Guide and required documentation, Resident Registration form.
    • Once you have compiled all your documents, you contact us via DubaiAMLife to schedule a pickup. You may contact us at 800-9933 for any further clarification
    • The Operations team will review your documentation and process your new Tenancy Agreement.
    • A copy of your Tenancy Agreement, Ejari agreement and payment receipts will be sent to you via courier.
  • How do I calculate my annual rent?

    To determine the exact amount, visit the RERA calculator online at:


  • What if I wish to terminate my lease?

    If you do not wish to renew your lease, you must provide written notice of non-renewal 2 months for individual and 3 months for corporate tenant prior to the expiry date. Failure to do so will incur in a for individual and 3 months for corporate tenant of rent. Notice can be sent via email at customercare@dubaiam.ae. Tenant can also initiate move out on the DubaiAMLife APP

  • Does terminating my Tenancy Contract involve a penalty?

    If you terminate your contract more than 60 days prior to its expiration, a penalty of 2 months of rent is applicable. If you terminate your Tenancy Agreement within the last 2 months of its expiration, no refund of the rent is applicable . For corporate tenants, an early termination penalty of 3 months shall apply.

  • What if I fail to complete the termination process and vacate my unit after the expiration of my Tenancy Agreement?

    You are charged for DEWA, Empower and a penalty fee; which is calculated according to the amount of days you overstay as per the applicable renewal rent amount.

    Legal charges may be applicable pending the circumstances. Reinstatement charges to bring the unit to its original condition are also applicable. AED 50 per day holding over fee (in addition to the Rent) calculated on a pro rata daily basis for each day that the Tenant remains in the Premises after the Expiry Date, until the Tenant has: (i) signed the renewal contract; or (ii) vacated the Premises in accordance with this Contract.

  • When is the latest I can renew my Tenancy Contract?

    Please complete the Remote Renewal process prior to the expiry date on your Tenancy Contract. If you wish to terminate your Tenancy Agreement, please complete the Move Out process through the DubaiAMLife APP or contact us at 8009933.Failure to renew prior to expiry date shall incur a late renewal fee calculated at 50 AED per day and a holding over fee calculated at 50 AED per day (in addition to the Rent) calculated on a pro rata daily basis for each day that the Tenant remains in the Premises. Failure to renew will also incur legal fees

  • Please explain the calculation for annual rent?

    We adhere to RERA standards and do not surprise you with random rent fluctuations.

    The RERA index is updated annually and our rental rates are adjusted accordingly.

  • Can I renew my Tenancy Contract?

    Yes as long as all the required documents are submitted and you have no pending payments with Dubai Asset Management.

  • Can I renew my Tenancy Agreement for less than one year?

    Yes. You can renew your contract on a short term basis for a minimum of 1 month to a maximum of 6 months. The renewal rent, based on the RERA index, will be applied for each and the following fees will be charged: 500 AED plus VAT admin fees and 214.50 AED including VAT Ejari administration and processing fee. Please visit the contact our call centre on 800 9933 to place your request.

  • Can a third party pay my rent?

    If you are not the issuer of cheques, please submit an NOC for third party payment.

    Please e-mail the enquiry to us at customercare@dubaiam.ae or call us at 800 9933 for further assistance.

  • What are the modes of payment upon renewal?
    • Post dated cheques
    • Using credit, debit, bank transfer or cash payments depending on the amount (for one-time payment)
    • Using recurring credit/debit card. You will require to provide an undated guarantee cheque with the full contract rent amount
  • Can I transfer the lease to a family member or to a business account?

    You may request to transfer the existing tenancy contract to any individual or business account. Eligibility for Transfer of Unit:

    • An existing valid lease contract
    • The tenant has a clear history and no outstanding amounts.
    • Availability of final DEWA bill request.
    • Minimum of 10 days from the next payment (cheque)

    A transfer fee of 1050 AED shall be applicable along with EJARI fees

  • What documents do I need to submit to move out of my unit?

    Move out should be initiated through the DubaiAMLife APP. Once initiated, tenant must settle any outstanding prior to carrying out the move out. you may settle the same directly through the APP using a credit card payment. If you wish to settle through cash, you may visit the site office cashier to make the payment.

    If payments are clear, you may commence the move out process by uploading all necessary final bills for utilities, bank transfer details and arranging a move out inspection. A move out permit will also be issued to you through the APP.

    At the move-out meeting please provide the Property Management Executive with the following documentation if not already provided through the APP:

    • Final utility bills (DEWA/ Empower)/ Request letter to DEWA/ Empower for final bills.
    • Your bank details for a bank transfer of the refund. To collect the bank transfer form, visit the Property Management Office or request it via email to customercare@dubaiam.ae
    • Tenant authorization letter (if you are unable to attend this meeting).

    Please note that we will not be able to carry out any move out if the final utility bills are not submitted to us or if there is any outstanding payment

    What is the Move-Out process?

    The move-out meeting involves a joint inspection of the property with an inspector, handing over access cards, and completing the inspection in order to refund the security deposit.

    The unit must be returned in the same condition it was received. You may choose to carry out reinstatement (maintenance) work prior to the handover, or we can carry out the works on your behalf and deduct the applicable charges from your security deposit. Prior to moving out, you may contact the Property Management team and ask them to inspect your unit in case you wish to reinstate it yourself.

    You may be asked to pay reinstatement charges if the amount due exceeds the security deposit.

  • What is the Move-Out process?

    The move-out meeting involves a joint inspection of the property with a Property Management Executive, handing over access cards, and completing the inspection in order to refund the security deposit.

    The unit must be returned in the same condition it was received. You may choose to carry out reinstatement (maintenance) work prior to the handover, or we can carry out the works on your behalf and deduct the applicable charges from your security deposit. Prior to moving out, you may contact the Property Management team and ask them to inspect your unit in case you wish to reinstate it yourself.

    You may be asked to pay reinstatement charges if the amount due exceeds the security deposit.

  • Do I need to get a Move-Out Permit?

    Yes. Tenants should carry out the move out process through the DubaiAMLife APP or contact 800 9933 for any clarification. Appointments scheduled for move out will be between 8:00 AM-4:30 PM.. After a Property Management Executive has contacted you to schedule your move-out appointment, you are automatically issued a Move-Out Permit.

    The Move-Out Permit is obligatory and must be submitted to the Community Security Office before moving out your furniture and belongings.

    Please settle all outstanding payments prior to applying for a Move-Out Permit.

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  • What if my Tenancy Agreement expires on a public holiday or weekend?

    If your Tenancy Agreement expires on a public holiday or weekend, you may vacate the unit on the next working day.

    You will not be charged an overstay penalty fee.

  • What if I can’t attend the move-out meeting?

    A tenant can nominate a third party to carry out the inspection. Alternatively, please submit a letter to the Property Management Team and handover your access cards to security. The letter should state that you accept any charges to reinstate the unit and you agree that Dubai Asset Management will carry out the check out on your behalf.

    Our Property Management Executive will then inspect the unit and deduct any applicable reinstatement charges from your security deposit.

  • When is the security deposit refunded to me?
    The security deposit is refunded to you from the day you submit your last utility bills. The refund is directly transferred to your bank account, and you will receive a notification once it is credited. If the refund is less then 5,000AED then it will be refunded in cash. Tenant will receive an email to proceed with collecting the same.
  • Can a third party receive my security deposit refund ?

    Yes by providing a 3rd party NOC and subject to review and approval

  • What does the maintenance cover?

    Facilities management is available 24/7 to assist you with issues related to mechanical, electrical and plumbing in your unit. In the wider community we take care of all the landscaping, pest control, waste disposal and collection, street light maintenance, amenities & facilities upkeep, and lifts.

    Emergency maintenance during the night is available; however, appointment for regular services are scheduled during the day. You may raise any request through the DubaiAMLife APP. Please refer to your lease agreement for the maintenance services which are included within your lease agreement and for your maintenance responsibilities as a tenant.

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  • Where do I log a maintenance service request?

    Please log all service requests on the DubaiAM Life app which can be downloaded on the iTunes and Google Play stores. If you have further requests please contact the Call Centre on 800 9933, send an email to customercare@dubaiam.ae You can also raise requests through whatsapp at 800-9933How often is my unit repainted?

    Upon request, your unit could be repainted Repainting requests are scheduled on a first come, first served basis subject to availability

  • How often is my unit repainted?

    Upon request, your unit is repainted internally every 3 years. Repainting requests are scheduled on a first come, first served basis.

  • I would like to carry out alterations to my unit. Does this require any formal approvals?

    Approvals depend on the kind of alterations you seek. Please contact us at 8009933 or send an email to customercare@dubaiam.ae detailing the alterations to undertake. We will then assess your requirements and guide you on next steps.

  • Why do I need to give access for maintenance?

    It is important to allow maintenance access to your property every 3 months to service the AC system, fire alarms and safety equipment.

    This helps maintain the quality of these assets and ensures their proper functioning. You also benefit from cleaner air-conditioning and well-maintained fire alarms and safety equipment that works as expected during an emergency.

    You may be contacted for access to your unit for other urgent maintenance works as well in order to ensure your safety and to maintain the quality of the asset

  • What happens if I refuse to give access?

    If you are unable to give access at the time of visit, please speak to the Call Centre on 800 9933 to schedule a visit at your convenience. You may also raise a service request on the APP. Failure to provide access to your unit for one full quarter is a violation of the terms of the Tenancy Agreement.

  • May I install a satellite dish for my property?

    We have installed a common satellite dish for apartment buildings and subscription is paid to the supplier depending on the number of sockets you use.

    Tenants of Shorooq,Ghoroob, and Alkhail Gate may contact 800 9933 for information regarding channel availability.

    For all other communities, tenants may take note that common satellite dishes are yet to be installed, therefore you may approach Etisalat or DU directly

    Satellite dishes are allowed in villas as long as they are installed on the roof and not on a balcony, and are not evident in plain sight.

  • May I plant Damas trees in my garden?

    It is against Dubai Municipality Regulations to plant Damas trees and therefore not allowed within our communities.

  • How do I change my unit?

    Please raise a request through the DubaiAMLife APP or contact the call center at 8009933. A leasing agent shall contact you and check the availability of other units. In order to change your unit, we issue a new Tenancy Agreement, and ask for a new security deposit and a transfer fee of AED 1,000 plus VAT. If you are changing your unit, please provide fresh cheque(s) for rental amount due at the new unit, sign a Termination Agreement for the unit you occupy and pay AED 214.5 including VAT for Ejari.

    Please note that changing your unit to another unit of less than or equal rent this shall be considered a downgrade and shall incur a 1 month rent as a penalty for the existing unit.

    Once you hand over access card and disconnect your all utilities, we commence the process for refunding the amount due from the unit you are moving out of. The refund is credited to you within 30 days from submitting all required documents.

  • I have noticed faults in common areas of the community. Where do I report these?

    If you notice faults in common areas of the community (broken street lights, cracked pavements/walls, foul smells, damaged amenities) please share the details with us by raising maintenance request through the DubaiAMLife APP or calling the call center on 800 9933. You may also or send an email to customercare@dubaiam.ae

  • How do I file a complaint against my neighbour?

    Please file your complaint through the DubaiAMLife APP or Call Centre on 800 9933 or the Property Management Office until 17h00, after which time you will need to contact the police.

  • Who is responsible for pruning trees in common areas of the community and in my property?

    Pruning trees in common areas is the responsibility of the Property Management team. Pruning trees within your own garden is your responsibility.

  • May I trim trees and shrubs around my property?

    Trees and shrubs planted in the community’s common areas are under the jurisdiction of the Property Management and are maintained by the appointed landscaping team. These plants must be trimmed in accordance with the design and aesthetics of the community. No alteration to the common area will be permitted

  • May I change trees and shrubs planted in common areas of the community?

    Trees and shrubs planted in common areas belong to the Property Management, and individual tenants are not permitted to make changes in order to protect the overall design and aesthetics of the community.

  • Is extra storage space available to me?

    Rental storage space varies per community. For more information regarding your community, please send an email to customercare@dubaiam.ae or speak to the Call Centre on 800 9933 or visit the Property Management Office and we will provide you with particulars regarding availability, size and applicable rates.

  • May I post on the notice boards in common areas?

    Notice boards are solely for the use of the Property Management team.

  • What is the purpose of the annual survey for tenants?

    Your feedback is important to us. Annual surveys are conducted to help us know our tenants better, and to get insightful feedback on how to improve the living standards within the community.

    The surveys are anonymous, hence feel free to share your feedback. If you wish to be contacted by us, please share your contact details when answering the survey.

  • May I host a private party or event in a common area?

    Yes. Please book the common area at least one week before the event by raising a request through the DubaiAMLife APP, by visiting your community’s Property Management Office, or by emailing customercare@dubaiam.ae

    Please provide us the date, time and number of guests, to help us assist you further. We do not permit exclusive reservation of a common area for private events. For more information, please read the Community Rules.

  • May I use the community pool area for a private party or event?

    As a health and safety precaution, and to avoid inconvenience to other tenants, we do not permit the use of swimming pools as venues for private events.

  • What are the consequences of the violation notice I received?

    Receiving this letter means you violated a term of your Tenancy Agreement, or a clause in the community rules and regulations. Please comply with the request in the notice, and rectify the situation as soon as possible. If not, legal action could be taken or a fine will be imposed.

  • What is the fee for a new access card?

    AED 200 AED plus VAT per card in the case that card is lost. Any additional cards can be purchased based on the relevant policy

  • May I sublet my unit or a part of it to another person?

    Subleasing your property or a part of it to any person is not permitted, and is against the rules and regulations of RERA. Doing so invites legal action and eviction from your unit.

  • Are pets allowed?

    Our communities are pet friendly, and we welcome pets within apartments as long as they are allowed by Dubai Municipality, have been chipped (for cats and dogs), do not create noise or disturbance to other tenants, and are kept on a leash at all times when in common areas. Pets fulfilling municipal criteria are allowed in villas and apartments.

  • Why is an Empower meter installed in my unit?

    Empower meters are installed to create a direct relationship between you and your utility provider, and allow you control over consumption of RT (Refrigeration Tonnes).

    Billing is in proportion to BTU meter consumption and charged monthly, which also helps you be aware of and thus regulate RT consumption.

  • What are the Empower charges?

    Charges include Monthly Consumption and Maintenance.